Grievance Resolution Directorate

Terms of Reference

• To enable an efficient Grievance redressal mechanism for Members and students.
• To facilitate processes to have a timely redressal for student and members grievances.
• To improve and monitor the processes in ICAI sahaayataa systems - Call Sahaayataa and E-Sahaayataa functioning.
• To Facilitate technology innovations to have a centralized Grievance Handling and Resolution platform for members, students and other stakeholders.
• To create awareness on ICAI Grievance redressal and Resolution mechanism for Members, students and other stakeholders.
• To ensure higher satisfaction level of Stake Holders.
• Any other functional grievances related to Members and Students Services, assigned by the competent authorities.

Members